Our Promise to residents - Clarence House

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Our Promise to residents

Services
  • We welcome each new resident to Clarence House when they move in and take time to explain all the facilities and how to use the alarm and entry equipment.  We will happily repeat this information whenever they wish

  • We will ensure we make contact with all residents at least once a day
  • We will take the safety of each resident extremely seriously.  We have a good fire alarm system which is serviced at least annually and tested weekly.  All requisite fire doors are in place and where appropriate have automated closers to make sure they shut in the event of the alarm sounding.  We regularly PAT check all our electrical equipment and have a full wiring check carried out every 5 years.
  • A warden will be on duty daily between 8am and 10pm.  Outside these hours emergency support is provided by a locally based team of fully qualified support workers

  • We will co-ordinate our residents' care needs with co-operation from community-care agencies

  • In case of emergency, we will contact the appropriate services such as requesting an ambulance or arranging a GP visit

  • Should a resident fall ill, we will contact their doctor and their family (unless they prefer us not to) and help to arrange the care they need

  • We treat all of our residents' information in the strictest confidence

  • We will carry out shopping for a short period of time if a resident is ill and has no one who can do it for them

  • We manage and maintain all the communal facilities of Clarence House (i.e. lifts, lounges, guest rooms, garden and grounds, kitchen and laundry areas etc)

  • We regularly clean communal areas and corridors and keep them to a high standard of cleanliness and repair

 
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